At Mad’s Garage, we take pride in delivering high-quality miniature collectibles. Since our products are carefully crafted and packed, we maintain a structured return and refund policy to ensure fairness and transparency.
1. Return Eligibility
You may request a return or replacement if:
The product was damaged during shipping
You received the wrong item
The product has a clear manufacturing defect
📌 The issue must be reported within 48 hours of delivery.
To initiate a return, email us at: 📧 [Email Address] Include:
Order Number
Clear photos of the product
Unboxing video (mandatory for damage claims)
2. Non-Returnable Items
We do not accept returns for:
Change of mind
Minor color variations due to screen differences
Slight finishing differences (handcrafted nature)
Used or damaged items after delivery
Limited edition or custom-made products
Products without original packaging
3. Return Approval Process
All returns must be approved by our team before shipping.
Once approved, customers must ship the product back within 5 days.
The product must be unused and in original packaging.
Do not return any product without confirmation from us.
4. Refund Process
Once we receive and inspect the returned product, refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
Shipping charges (if any) are non-refundable.
5. Replacement Policy
In cases of damaged or defective products, we may offer:
Free replacement (subject to stock availability) OR
Full refund
The decision will depend on product condition and stock.
6. Cancellation Policy
Orders can be cancelled within 12 hours of placing the order.
